Customer Service Hours are: 10:00 AM – 3:00 PM (EST) Monday - Wednesday We are closed on Thursdays, Friday, Saturday & Sunday. (UPS does NOT deliver on Saturday, Sundays or Mondays) Orders will ship on Monday, Tuesday or Wednesdays. If an order is received on Thursday, Friday, Saturday or Sunday, your gift will ship the following Monday.If you are unable to find the information you need, please contact one of our Account Managers. It is our pleasure to assist. January through August we are closed on Fridays. You may also contact us through our website on the homepage live and chat with a customer service person.
We're always interested in hearing from our customers. If you have any comments or suggestions regarding our products, services or website, please let us know.
There are several ways for you to contact us:
- By Phone: For assistance please call us Toll Free: 866-437-3928 (617-787-1000)
- By Email: You can email us at customerservice@geoffanddrews.com
- By Mail: Geoff & Drew's Late Night Cookies, LLC 342 Pearl Street, Malden, MA 02148
- By Fax: 781-288-0295
- Chat Live- chat live with a cookie consultant Monday - Thursday 10:00am - 4:00pm- click the chat live button on the right side of the product pages
Specific Contact Information:
For Press Inquiries: Please contact Carol, President & Cheif Cookie Girl - carol@geoffanddrews.com
For Corporate Gift Inquiries: If you have questions about corporate gifts, holiday gifts or volume discounts please contact one of our Corporate Account Manager's toll-free at 1-866-437-3928 Monday through Thursday, 10 am-5:00pm EST, or email us at corporatesales@geoffanddrews.com or contact Carol at carol@geoffanddrews.com
For Charitable Requests: All requests for charitable donations must be received in writing at least 4 weeks prior to your event. Please fax your request to 781-288-0295 or email us at marketing@geoffanddrews.com
Please note that we do not return samples. We will contact you for further information regarding your product should we have any questions.
Advertising, Marketing & Strategic Partnerships: Please submit all proposals for advertising, marketing or strategic partnerships to marketing@geoffanddrews.com.